Introduction & Scope of Agreement
Pendahuluan & Ruang Lingkup Perjanjian Layanan Wisata
Welcome to Krakatau Eco Tours (krakatoaecotours.com). These Terms and Conditions (“Agreement”) constitute a legally binding contract between Krakatau Eco Tours (“Operator,” “we,” “us,” or “our”) and any individual, group, corporate entity, or travel agent (“Client,” “Participant,” or “you”) who books, purchases, or participates in any tour package, vessel charter, or eco-tourism service offered through our website, official communication channels, or local offices in Banten, Indonesia.
By submitting a booking inquiry, paying a reservation deposit, or boarding any vessel operated or chartered by Krakatau Eco Tours, you confirm that you have read, understood, and agreed to comply with all clauses herein, including mandatory regulations issued by the Government of the Republic of Indonesia governing marine navigation, volcanic hazard zones, and nature conservation reserves.
Tour Packages & Service Classifications
Klasifikasi Paket Wisata, Fasilitas & Ketentuan Layanan
Krakatau Eco Tours structures its itineraries around sustainable eco-tourism principles and prevailing marine conditions. Specific inclusions and schedules are detailed in your written Booking Confirmation Invoice.
2.1 Day Trips & Speedboat Tours
1 Day
Fast-boat crossings from Carita/Anyer to the Krakatau Archipelago, marine cruising around Anak Krakatau (within safe PVMBG radius), and snorkeling at Lagoon Cabe, Rakata, or Sebesi Island. Departures typically commence at 06:00–07:00 WIB to utilize calm morning sea states.
2.2 Overnight & Multi-Day Expeditions
2D1N – 4D3N
Includes eco-lodging or beach camping on Sebesi Island, sunrise volcanic observation cruises, and optional overland/sea extensions to Ujung Kulon National Park (Peucang Island, Handeuleum, and Cidaon grazing grounds).
2.3 Private Charters vs. Open/Join-In Trips
Flexible
Private Charters guarantee exclusive vessel use and customizable pacing. Open/Join-In Trips require a minimum quota (typically 4–6 participants). If minimum quota is not met 72 hours prior to departure, Clients may upgrade to a private rate, reschedule, or receive a full deposit refund.
2.4 Custom, Research & Educational Tours
Special Permit
Tailored expeditions for volcanologists, photographers, film crews, and academic institutions. Commercial filming, drone operations, or geological sampling require specialized ministerial permits arranged at least 21–30 days in advance.
Standard Package Inclusions
- ✓ Licensed double-engine speedboat or wooden motor vessel with certified captain & crew.
- ✓ Standard conservation entry tickets & SIMAKSI processing for regular tourism zones.
- ✓ English/Indonesian-speaking local eco-guide & national park ranger accompaniment.
- ✓ Marine life jackets (PFD), snorkeling mask/snorkel/fins, meals & drinking water per itinerary.
Standard Exclusions
- × Comprehensive personal travel, medical, and emergency evacuation insurance.
- × Flights, Jakarta/airport transfers (unless specified), and personal trekking/water footwear.
- × Commercial drone/camera licensing fees imposed by BKSDA or Taman Nasional.
- × Extra accommodation or meal costs caused by Force Majeure sea delays & voluntary gratuities.
Booking, Pricing, Deposits & Cancellation Policy
Pemesanan, Pembayaran Uang Muka & Kebijakan Pembatalan
3.1 Reservation & Payment Schedule: All quoted prices are in Indonesian Rupiah (IDR) or US Dollars (USD) as stated on your invoice. A reservation is confirmed upon receipt of a 30% to 50% Down Payment (Deposit) along with copies of valid passports (for foreign nationals) or KTP (for Indonesian citizens) required for conservation permit registration. The remaining balance must be settled no later than 3 days (H-3) prior to departure, or in cash upon arrival if expressly agreed in writing.
3.2 Government Fee Adjustments: Krakatau Eco Tours reserves the right to adjust package pricing prior to final invoice issuance if the Indonesian Ministry of Environment and Forestry (KLHK) or local authorities enact sudden increases in PNBP (Non-Tax State Revenue) conservation entrance tariffs or fuel surcharges.
| Notice Prior to Departure | Cancellation Fee | Refund / Reschedule Entitlement |
|---|---|---|
| 14 days or more (≥ H-14) | 10% Admin & Permit Fee | 90% Refund of Deposit or 1x Free Date Change |
| 7 to 13 days (H-7 to H-13) | 50% of Deposit Paid | 50% Refund of Deposit or Reschedule (subject to boat availability) |
| 3 to 6 days (H-3 to H-6) | 100% of Deposit Paid | Deposit Forfeited (unpaid balance waived) |
| Less than 48 hours / No-Show | 100% of Total Package Price | No Refund (boat charter & permits already dispatched) |
Indonesian Government Tourism & Business Regulations
Kepatuhan Regulasi Pemerintah Republik Indonesia (Kepariwisataan, Konservasi & Pelayaran)
Krakatau Eco Tours operates strictly under the statutory framework of the Republic of Indonesia. Both the Operator and all Clients are legally bound to observe the following governmental mandates during every expedition:
4.1 Tourism Business Licensing & Standards (UU Kepariwisataan)
UU No. 10/2009 & PP No. 52/2012
In accordance with Law No. 10 of 2009 on Tourism (UU Kepariwisataan), Government Regulation (PP) No. 52 of 2012 on Tourism Competency Certification and Business Standards, and the Ministry of Tourism and Creative Economy (Kemenparekraf) risk-based licensing regime (OSS-RBA / NIB), Krakatau Eco Tours maintains registered travel agency credentials, employs certified local tour guides (Pramuwisata), and upholds CHSE (Cleanliness, Health, Safety, and Environmental Sustainability) protocols.
4.2 Conservation Area & SIMAKSI Regulations (KLHK / BKSDA)
UU No. 5/1990 & Permen LHK
The Krakatau Archipelago is designated as a strict Nature Reserve and Marine Nature Reserve (Cagar Alam dan Cagar Alam Laut Kepulauan Krakatau) managed by BKSDA (Balai Konservasi Sumber Daya Alam) under the Ministry of Environment and Forestry (KLHK), while Ujung Kulon is a UNESCO-listed National Park (Balai Taman Nasional Ujung Kulon). Under Law No. 5 of 1990 on Conservation of Living Resources and Their Ecosystems:
- Mandatory SIMAKSI: All visitors must hold a valid Surat Izin Masuk Kawasan Konservasi (SIMAKSI) or official conservation entry ticket prior to entering protected waters or islands.
- Strict Environmental Prohibitions: Clients are strictly prohibited from collecting volcanic rocks, sand, corals, shells, plants, or wildlife; feeding wild animals; lighting unauthorized fires; or leaving any non-biodegradable waste (“Pack In, Pack Out”).
- Drone & Commercial Filming Restrictions: Unmanned Aerial Vehicles (drones) may not be flown inside Cagar Alam Kepulauan Krakatau or Ujung Kulon without explicit prior written authorization and PNBP fee payment to BKSDA/BTNUK.
4.3 Volcanic Hazard Exclusion Zones (PVMBG / Badan Geologi)
Kementerian ESDM • Level I–IV
Mount Anak Krakatau is an active volcano continuously monitored by the Center for Volcanology and Geological Hazard Mitigation (PVMBG – Pusat Vulkanologi dan Mitigasi Bencana Geologi) under the Ministry of Energy and Mineral Resources (ESDM). Landing on Anak Krakatau Island or approaching within the designated danger radius (e.g., 2 km to 5 km radius under Level II Waspada or Level III Siaga) is strictly prohibited by law whenever a PVMBG exclusion advisory is active. Vessel captains and guides have absolute authority to halt approach distances in real time based on PVMBG Pos Pengamatan Gunung Api (Pasauran/Hargopancuran) bulletins.
4.4 Maritime Shipping & Weather Safety (Kemenhub, Syahbandar & BMKG)
UU No. 17/2008 (UU Pelayaran)
All Sunda Strait sea crossings are governed by Law No. 17 of 2008 on Shipping (UU Pelayaran) and supervised by the local Harbormaster and Port Authority (KSOP / Syahbandar). Vessels operate only with valid seaworthiness certificates, port clearance (Surat Persetujuan Berlayar / SPB), passenger manifests, GPS/marine radio, and certified Personal Flotation Devices (life jackets) for 100% of passengers and crew. Clients must wear life jackets during rough crossings or whenever instructed by the Captain, and departures remain subject to BMKG (Meteorology, Climatology, and Geophysical Agency) wave height and wind advisories.
4.5 Consumer Protection & Electronic Transactions
UU No. 8/1999 & UU ITE
Digital reservations, electronic invoices, and personal data handling on krakatoaecotours.com comply with Law No. 8 of 1999 on Consumer Protection (UU Perlindungan Konsumen), Law No. 11 of 2008 as amended by Law No. 1 of 2024 on Electronic Information and Transactions (UU ITE), and Law No. 27 of 2022 on Personal Data Protection (UU PDP). Passport and KTP details collected for SIMAKSI and Syahbandar manifests are processed solely for statutory reporting and are never sold to third parties.
Health, Safety, Assumption of Risk & Force Majeure
Kesehatan, Keselamatan, Penerimaan Risiko & Keadaan Kahar (Force Majeure)
5.1 Acknowledgment of Inherent Expedition Risks: Travel across the open waters of the Sunda Strait, disembarking onto volcanic black-sand beaches without jetties, snorkeling in ocean currents, and visiting remote islands involve inherent physical and environmental risks. By participating, you voluntarily assume these risks and agree to follow all safety briefings given by your boat captain, local guide, and park ranger.
5.2 Mandatory Medical & Physical Disclosure: Participants must disclose any pre-existing medical conditions at the time of booking, including asthma or respiratory sensitivities (due to volcanic sulfur/ash particulates), cardiovascular conditions, epilepsy, severe motion sickness, pregnancy, or mobility limitations. Krakatau Eco Tours reserves the right to restrict participation in strenuous trekking or open-water snorkeling if a condition compromises participant or group safety.
5.3 Force Majeure (Keadaan Kahar): Krakatau Eco Tours shall not be held liable for delays, itinerary modifications, early returns, or unfulfilled tour components resulting from events beyond reasonable human control, including volcanic eruptions, earthquakes, tsunamis, sudden tropical squalls, high swells, government port closures, or public health emergencies. In the event of mid-trip Force Majeure requiring an unscheduled overnight stay on Sebesi Island or mainland ports, additional lodging and meal expenses shall be borne by the Client, though our team will assist in securing fair local rates.
Insurance, Limitation of Liability & Governing Law
Asuransi Perjalanan, Batasan Tanggung Jawab & Hukum yang Berlaku
6.1 Personal Travel & Evacuation Insurance: While licensed passenger vessels and national park entry tickets include basic statutory Indonesian passenger/visitor accident coverage (such as Jasa Raharja or park ticket insurance), such coverage has limited statutory caps. All Clients are strongly advised and required to hold comprehensive international or domestic travel insurance covering marine activities, adventure trekking, medical treatment, emergency boat/helicopter evacuation, and trip interruption.
6.2 Limitation of Liability & Personal Belongings: Krakatau Eco Tours acts with due diligence in selecting licensed boats, experienced crews, and local eco-lodges. However, we are not responsible for loss, theft, or water damage to personal electronics, cameras, drones, passports, or luggage during boat transfers or beach landings. Waterproof dry bags are strongly recommended.
6.3 Intellectual Property & Photography: All written itineraries, educational materials, logos, and photographs published on krakatoaecotours.com remain the intellectual property of Krakatau Eco Tours. Unless you notify your guide in writing prior to departure, you grant Krakatau Eco Tours non-exclusive permission to use group expedition photographs for eco-tourism promotion.
6.4 Dispute Resolution & Governing Law: This Agreement is governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising out of or in connection with services provided by Krakatau Eco Tours shall first be resolved amicably through good-faith deliberation (musyawarah untuk mufakat) within 30 days. Failing amicable settlement, disputes shall be submitted to the exclusive jurisdiction of the competent District Court (Pengadilan Negeri Pandeglang / Serang) in Banten Province, Indonesia.